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Abstract
This research was conducted at the dr. Soedomo Trenggalek Hospital in 2017, by implementing two performance measurement systems, Balanced Scorecard (BSC) and the Malcolm Baldrige National Quality Award (MBNQA). The aim is to understand the performance of dr. Soedomo Trenggalek Hospital. Integration is done by mapping each BSC perspective, then the MBNQA perspective is disseminated into BSC strategy map with 3 categories including Drivers, Systems, and Results. The research method used a case study. The results of the performance measurement with the integration of BSC and MBNQA in dr. Soedomo Trenggalek Hospital shows that his performance is quite good.
Abstrak
Penelitian ini dilakukan di RSUD dr. Soedomo Trenggalek pada tahun 2017, dengan mengimplementasikan dua sistem pengukuran kinerja Balanced Scorecard (BSC) dan Malcolm Baldrige National Quality Award (MBNQA). Tujuannya adalah untuk mengetahui kinerja pada RSUD dr. Soedomo Trenggalek. Integrasi dilakukan dengan memetakan setiap perspektif BSC, kemudian perspektif MBNQA disebarluaskan ke dalam peta strategi BSC dengan 3 kategori meliputi Driver, System, dan Result. Metode penelitian menggunakan studi kasus untuk mengukur kinerja RSUD dr. Soedomo Trenggalek. Pengukuran kinerja dengan integrasi BSC dan MBNQA di RSUD dr. Soedomo Trenggalek menunjukkan bahwa hasil kinerja yang cukup baik.
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Copyright (c) 2023 Lilik Absari, Siti Musyarofah, Bambang Haryadi
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
References
- Souza SCD, Sequeira AH. Mbnqa - A Strategic Instrument for Measuring Performance in Healthcare Organizations : An Empirical Study. 2011;1(5):119-29. doi: 10.2139/ssrn.2018091
- Hartati. Pengukuran Kinerja RSUD Dr.Moewardi Surakarta Dengan Menggunakan Metode Balanced Scorecard. Universitas Indonesia, 2012.
- Balaboniene I, Vecerskiene G. The Aspects of Performance Measurement in Public Sector Organization. Procedia Soc Behav Sci. 2015;213:314–20. doi:10.1016/j.sbspro.2015.11.544
- Rillo M. Limitations of Balanced Scorecard. 2004 :155–61.
- Kharis M. Perancangan Sistem Pengukuran Kinerja Terintegrasi Antara Metode Balanced Scorecard dan Kriteria Penilaian Kinerja Unggul (KPKU) BUMN Berbasis Malcolm Baldrige Criteria (MBC) untuk Mencapai Kinerja Ekselen di PT Semen Indonesia (PERSERO ) Tbk. 2014;1–9.
- Souza SCD, Sequeira AH. Application of MBNQA for service quality management and performance in healthcare organizations 2011;3(7):73–88. doi: 10.4314/ijest.v3i7.6S
- Kamayanti A. Metodologi Penelitian Kualitatif: Pengantar Religiositas Keilmuan. Jakarta; Yayasan Rumah Peneleh; 2016.
- Wibisono E, Mardiono L, Lukas JF. Integrating Balanced Scorecard and Malcolm Baldrige National Quality Award : A Case Study in a Distribution Company 2009:18–25.
- Wibisono E. Balanced Scorecard, Malcolm Baldrige National Quality Award & Performance Prism: Tinjauan Evolusi Dua Dekade Sistem Pengukuran Kinerja. Pros. Semin. Nas. Teknoin 2010 Pengemb. Teknol. Ind. Berbas. Green Technol., Yogyakarta: 2010.
References
Souza SCD, Sequeira AH. Mbnqa - A Strategic Instrument for Measuring Performance in Healthcare Organizations : An Empirical Study. 2011;1(5):119-29. doi: 10.2139/ssrn.2018091
Hartati. Pengukuran Kinerja RSUD Dr.Moewardi Surakarta Dengan Menggunakan Metode Balanced Scorecard. Universitas Indonesia, 2012.
Balaboniene I, Vecerskiene G. The Aspects of Performance Measurement in Public Sector Organization. Procedia Soc Behav Sci. 2015;213:314–20. doi:10.1016/j.sbspro.2015.11.544
Rillo M. Limitations of Balanced Scorecard. 2004 :155–61.
Kharis M. Perancangan Sistem Pengukuran Kinerja Terintegrasi Antara Metode Balanced Scorecard dan Kriteria Penilaian Kinerja Unggul (KPKU) BUMN Berbasis Malcolm Baldrige Criteria (MBC) untuk Mencapai Kinerja Ekselen di PT Semen Indonesia (PERSERO ) Tbk. 2014;1–9.
Souza SCD, Sequeira AH. Application of MBNQA for service quality management and performance in healthcare organizations 2011;3(7):73–88. doi: 10.4314/ijest.v3i7.6S
Kamayanti A. Metodologi Penelitian Kualitatif: Pengantar Religiositas Keilmuan. Jakarta; Yayasan Rumah Peneleh; 2016.
Wibisono E, Mardiono L, Lukas JF. Integrating Balanced Scorecard and Malcolm Baldrige National Quality Award : A Case Study in a Distribution Company 2009:18–25.
Wibisono E. Balanced Scorecard, Malcolm Baldrige National Quality Award & Performance Prism: Tinjauan Evolusi Dua Dekade Sistem Pengukuran Kinerja. Pros. Semin. Nas. Teknoin 2010 Pengemb. Teknol. Ind. Berbas. Green Technol., Yogyakarta: 2010.