Peningkatan Kemampuan Bahasa Inggris Bidang Hospitality Untuk Waiter dan Waitress di The Shalimar Boutique Hotel Malang

Authors

  • Isnaini Nur Safitri Politeknik Negeri Malang
  • Alvin Nouval Politeknik Negeri Malang
  • Eka Listianing Rahayu Politeknik Negeri Malang
  • Prima Beauty Kartikasari Politeknik Negeri Malang
  • Pritantina Yuni Lestari Politeknik Negeri Malang
  • Tri Astuti Handayani Politeknik Negeri Malang

DOI:

https://doi.org/10.33795/jabdimas.v9i2.204

Keywords:

English Language Training, Hospitality Industry, Waiter and Waitress

Abstract

This community service is intended to accommodate the needs of the hotel in improving English language skills in the hospitality sector for its employees, especially for waiters and waitresses, through English language training. The participants of this training were waiters and waitresses from The Shalimar Boutique Hotel, Malang. This activity is expected to be able to improve the quality of human resources at the Shalimar Hotel by enhancing the English skills of the waiters and waitresses, which will then be implemented to provide services and assist restaurant visitors and hotel guests from outside Indonesia. This activity was carried out in five stages, namely planning (to determine the number of participants who were involved and the materials needed in training), coordination with the hotel (to ensure that the plans made are in accordance with their needs), preparation of teaching materials/materials, implementation of training, and evaluation (providing questionnaires to training participants regarding the implementation and training materials).

 

 

Author Biographies

Isnaini Nur Safitri, Politeknik Negeri Malang

 

 

Alvin Nouval, Politeknik Negeri Malang

 

 

Eka Listianing Rahayu, Politeknik Negeri Malang

 

 

Prima Beauty Kartikasari, Politeknik Negeri Malang

 

 

Pritantina Yuni Lestari, Politeknik Negeri Malang

 

 

Tri Astuti Handayani, Politeknik Negeri Malang

 

 

References

Adilla, F. 2021. Kualitas Pelayanan Waiter dan Waitress Tirta Ayu Restoran Pada Hotel Aryaduta Pekanbaru. JOM FISIP. Universitas Riau.

Anandkumar, S. Victor. E-Tourism. Puducherry.

Achmad, S. 2011. Workshop Pengembangan Karakter di SMP Neg. 2 limboto Gorontalo.

Cohen Elizabeth G. 1986. Designing Groupwork: Strategies for the Heterogeneous Classroom. N.Y. London: Teachers College, Columbia Universty.

Hamzah, A. (2006). The Tourism and Hospitality Issues in Malaysia. Journal of Hospitality. Malaysia: Pearson Ltd.

Riyantika, F., Endra, R., Afrulli, T., Puspa, A. 2020. Needs Analysis of English for Specific Purposes at Food Beverage Emersia Hotel Bandar Lampung. Beyond Linguistika. Universitas Bandar Lampung.

Walker, Robin & Harding, Keith. 2009. Oxford English for Careers (Tourism)-Student’s Book. Oxford: Oxford University Press.

Downloads

Published

2022-12-30